SHIPPING & RETURNS/EXCHANGES
SHIPPING: We offer free USPS first class shipping (1-3 day delivery window) on all orders that are placed within the United States. Please allow up to 2-3 business days for your order to be processed. All orders that are placed on the weekends & national holidays are processed the following business day. WYETH is closed on all major holidays, and we do not ship on these days. Please expect delays around all US holidays.
*If you're interested in express shipping please email us at firstname.lastname@example.org
RETURN POLICY: We have a 10 day return policy for all orders purchased online at full price. Simply email email@example.com with the order number and reason for return and a WYETH customer service rep will respond with instructions and prepaid label. Return & exchange shipping costs are to be paid for by the customer. All orders returned outside of 5 business days after receiving the prepaid label are subject to store credit.
HOW TO RETURN YOUR SUNGLASSES: Email firstname.lastname@example.org with your order number, and we will email you complete instructions, along with a pre-paid label to attach to the outside of your package. Securely package your sunglasses in their original packaging, including any documentation, the case, and box. Returns that are not authorized through email, or do not meet these conditions may be subject to a restocking fee. Please note we are not responsible for lost or damaged packages.
INTERNATIONAL CUSTOMERS: Shipping: We offer shipping outside the US to a select few countries. Please note, along with shipping charges, customers are also responsible for taxes, duties, customs, and/or VAT. By submitting your order at WYETH Eyewear, you are confirming that once your package leaves the US, you’re responsible for all taxes, and if your package is refused, all shipping/duties will be deducted from original order before the refund is processed. Shipping internationally may take anywhere from 3-21 days.
FAILED DELIVERIES/RETURNED PACKAGES: In the case that a courier is unable to deliver a package due to an incorrect address entered by the customer, the customer’s refusal to pay duties, multiple failed attempts to reach the customer at point of delivery, or otherwise, WYETH is not responsible for payment of return shipping costs levied by the courier. Similarly, WYETH is not responsible for the payment of re-shipping merchandise to the customer. In cases such as these, the customer is responsible for all shipping costs associated with returned packages due to failed delivery.