SHIPPING: Please allow up to 3 business days to process your order before it is shipped. All orders that are placed on the weekends & national holidays are processed the following business day. WYETH is closed on all major holidays, and we do not ship on these days. Please expect delays around all US holidays.
USPS is currently experiencing extreme delays. Estimated day of delivery is expected 5-7 days after orders are processed.
*If you're interested in express shipping please email us at firstname.lastname@example.org
HOLIDAY/WINTER & BFCM2020/OHWHATFUN/NEWYEAR SALE: Due to the handmade nature of our sunglasses, all Holiday Sale (50% Off) & BFCM2020/OHWHATFUN/NEWYEAR promotional orders can only be exchanged for store credit within ten days of delivery. No refunds. Offer not valid on previous purchases and cannot be combined with any other promotions.
HOLIDAY Promo Details: Buy two pairs and get a third pair free. The discount will be applied to the lowest priced item. Discount is shown at checkout when eligible products are in cart. Gift cards and accessories are excluded. This cannot be combined with any other promo codes. Returns are subject to our return policy. If the two eligible products are being returned for store credit, the promotional product also must be returned in its original packaging.
If you would like to exchange or store credit simply email email@example.com with the order number and reason for return and a WYETH customer service rep will respond with instructions and prepaid label. Return & exchange shipping costs are to be paid for by the customer. All orders returned outside of 5 business days after receiving the prepaid label are subject to store credit.
Please note that all international orders are final sale and are not eligible for a refund.
Items not returned in their original packaging are subject to store credit that never expires.
Orders sent back without return approval will receive store credit.
Merchandise purchased through a third party store cannot be returned to our online store. Customers will need to contact the retailer directly.
STAYHOME35 Promo Details: Promotion now expired. All STAYHOME35 are final sale and cannot be exchanged or returned.
HOW TO RETURN YOUR SUNGLASSES: Email firstname.lastname@example.org with your order number, and we will email you complete instructions, along with a pre-paid label to attach to the outside of your package. Securely package your sunglasses in their original packaging, including any documentation, the case, and box. Returns that are not authorized through email, or do not meet these conditions may be subject to a restocking fee. Please note we are not responsible for lost or damaged packages.
INTERNATIONAL CUSTOMERS: Shipping: We offer shipping outside the US to a select few countries. Please note, along with shipping charges, customers are also responsible for taxes, duties, customs, and/or VAT. By submitting your order at WYETH Eyewear, you are confirming that once your package leaves the US, you’re responsible for all taxes, and if your package is refused, all shipping/duties will be deducted from original order before the refund is processed. Shipping internationally may take anywhere from 3-21 days.
FAILED DELIVERIES/RETURNED PACKAGES: In the case that a courier is unable to deliver a package due to an incorrect address entered by the customer, the customer’s refusal to pay duties, multiple failed attempts to reach the customer at point of delivery, or otherwise, WYETH is not responsible for payment of return shipping costs levied by the courier. Similarly, WYETH is not responsible for the payment of re-shipping merchandise to the customer. In cases such as these, the customer is responsible for all shipping costs associated with returned packages due to failed delivery.
Once orders are placed they cannot be canceled.